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Tournament Software and Online Entry
I haven't used Tournament Software before - where do I start?
You will need to go to www.tournamentsoftware.com website and complete the sign up process. You will be asked to create a login name and password, provide your name, contact details and some personal information. Once you click “Sign up”, an activation email will be sent to you. Click on the activation link in the email, and you’re all set to use online entry process.
I have used Tournament Software before but I have forgotten my username and / or password. How do I go about recovering them?
How do I know if my entry has gone through correctly?
Once you submit the entry via Tournament Software, you should receive an email confirmation with your entry. You will also receive an email from PayPal confirming the payment of your entry fee.
I have entered the tournament and received an entry and payment confirmation emails, but I still don't see my name in the "Players" section. Is there a problem with my entry?
The list of players on Tournament Software website is only updated when the referee re-publishes the tournament. This may not happen until the entries have closed and draws have been completed completed. If you have received an email confirmation of your tournament entry from Tournament Software, and have completed the payment, then everything is fine with your entry.
What is a Member ID and why do I need one?
Member ID is a number that is assigned to tournament players when they first compete. It remains the same for all the tournaments in which you participate in Australia. It is your unique identifier that helps keep track of your tournament entries and ranking points.
I am a member of Badminton WA. Does it mean I have a Member ID?
Tournament Member ID is independent of your membership with Badminton WA (or the badminton association in any other state). Your membership with the state sports association may change from year to year, but your Member ID remains the same. If you are a member of Badminton WA, it doesn't automatically mean that you have a Member ID. Member ID is assigned to you when you first play in an official tournament.
I don't have a Member ID, or I don't know it. What should I do?
If you already have played in an official (state level) tournament in the last few years, most likely you have already been issued a Member ID.
You can find the Member ID database here on the Badminton Australia website - download the Excel file, and look for your name on the worksheet corresponding to your state (WA if you're in Western Australia).
If you haven't played in a tournament before, or can't find your Member ID - please enter your date of birth in the MMDDYYYY format (eg 15041992) in the Member ID field on Tournament Software, and the tournament organisers will issue you a Member ID number.
How do I know the schedule of my matches?
The match schedule is usually released on Wednesday before the tournament weekend. Check the tournament page on the Tournament Software website: go to "players", and click on your name - you should see the list of your matches and the scheduled match times.
Sometimes some of the matches won't show the schedule time next to them. It may mean, for example, that the match has been scheduled for Sunday but the schedule has only been published up to Saturday; or that particular match hasn't been scheduled yet. If you have particular concerns, please contact the tournament organisers with your query.
I am not available to play some early / late matches during the tournament weekend due to my other commitments. Can I request the schedule to be changed to suit me?
Unfortunately individual time exemptions can not be granted. By entering the event the player is agreeing to be available to play on all days from the first until the last match.
I have entered the tournament and paid the "early bird" entry fee. Now why does the system ask me to pay extra when I'm trying to amend my entry?
This situation is an unintended result of the Early Bird fee structure. For example, if the early bird fee entry fee is $20 and the full fee is $25, the system will require you to pay additional $5 when you make a change once the full fees are in place. If you have paid the extra fees, don't worry - the tournament organisers will see this as overpayment, and will issue a refund closer to the tournament. If you haven't the extra money yet, you can contact the tournament organisers with the required change, and they will advise what to do.
I have entered the tournament with "Partner required" and paid the entry fee. What happens with the fee if the tournament organisers can't find me a partner?
If the tournament organisers couldn't find you a doubles partner, you will receive a refund of the entry fee for that doubles event.
Will I receive a refund if I have to withdraw from the tournament?
If you have to withdraw from the tournament after the entries closing date and would like to receive a refund, you will need to provide a doctor's certificate (or another official confirmation of extraordinary circumstances requiring you to withdraw). The organisers then will issue a refund of your entry fee (less $10 administration charge).
If it is your partner who has to withdraw, the rule above applies to them, but you will still receive the refund in full as you are not the initiator of the withdrawal in this case.