Badminton WA
Kingsway Indoor Stadium, 130 Kingsway, Madeley

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Postal: PO Box 39, Kingsway WA 6065
Phone: (08) 9409 4433

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Tournament FAQ

1. Tournament Software and Online Entry

1.1. I haven't used Tournament Software before - where do I start?

1.2. Step-by-step instruction for registering an account on Tournament Software

1.3. Step-by-step instructions for online tournament entry

1.4. I have used Tournament Software before but I have forgotten my username and / or password. How do I go about recovering them?

1.5. How do I know if my entry has gone through correctly?

1.6. I want to play doubles but I don't have a partner. Can I still enter?

1.7. I have entered the tournament and received an entry and payment confirmation emails, but I still don't see my name in the "Players" section. Is there a problem with my entry?

1.8. The system asks me about the "Club" but I don't belong to any club - what should I do?

2. Member ID

2.1. What is a Member ID and why do I need one?

2.2. I am a member of Badminton WA. Does it mean I have a Member ID?

2.3. I don't have a Member ID, or I don't know it. What should I do?

2.4. OK, I have now received my Member ID - what happens next?

3. Tournament Schedule

3.1. How do I know the schedule of my matches?

3.2. I am not available to play some early / late matches during the tournament weekend due to my other commitments. Can I request the schedule to be changed to suit me?

4. Payments

4.1. I have entered the tournament and paid the "early bird" entry fee. Now why does the system ask me to pay extra when I'm trying to amend my entry?

4.2. I have entered the tournament with "Partner required" and paid the entry fee. What happens with the fee if the tournament organisers can't find me a partner?

4.3. Will I receive a refund if I have to withdraw from the tournament?

5. Grades and events

5.1. What are grades and how do I know which grade I am?

5.2. What events can I enter?

6. Miscellaneous

6.1. What clothing can I wear when competing in a tournament?